Sales & Services Associate, Marriott Bonvoy

Sales & Services Associate

Marriott Bonvoy

Location:

Indonesia, Jakarta

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

Job Responsibility:

Serve guests from around the world
Create an effortless experience
Answer questions about property facilities, services, and room accommodations
Handle incoming contacts for Marriott brands
Assist customers with booking needs or questions
Process reservation requests
Support basic loyalty and customer care requests
Identify guest reservation needs
Follow sales techniques to maximize revenue
Ensure compliance with policies and procedures
Provide customer support
Assist and guide in issue resolution
Maintain open communication with Marriott properties and third parties
Follow company policies and procedures
Maintain personal appearance
Protect company assets
Welcome and acknowledge guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Support team to reach common goals
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
Bilingual in Bahasa Indonesia and English

Nice to have:

Bilingual in Bahasa Indonesia and English

What we offer:

Opportunities for associates to grow and succeed
Inclusive, people-first culture
Non-discrimination on any protected basis

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.