Sales & Services Associate, Marriott Bonvoy

Sales & Services Associate

Marriott Bonvoy

Location:

Malaysia, Kuala Lumpur

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

Job Responsibility:

Serve guests from around the world
Create an effortless experience
Answer questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands
Assist customers with their booking needs or questions through preferred channels including voice, email, and chat
Process reservation requests
Support basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximize revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management
Provide customer support through assistance and guidance in issue resolution
Maintain open communication with Marriott properties, related company contacts, and third parties
Follow all company policies and procedures
Ensure personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Protect the privacy and security of guests and coworkers
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

What we offer:

Opportunity to work from home upon confirmation, subject to performance

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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