Salesforce Technical Support Analyst, Robert Half

Salesforce Technical Support Analyst

Robert Half

Location:

United States, Minneapolis

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment. The role involves resolving CRM-related issues, troubleshooting Salesforce features, and providing technical support for integrated tools and platforms.

Job Responsibility:

Resolve CRM-related issues, including login problems, workflow errors, incorrect or missing data, report generation challenges, and access permissions
Troubleshoot customized Salesforce features, such as custom objects, permissions, and workflows within the company's implementation
Provide support for Salesforce Service Cloud, addressing issues related to customer service, case management, and automation processes
Ensure smooth functionality of tools and platforms integrated with Salesforce, such as Microsoft Teams or ServiceNow
Diagnose data integration problems between Salesforce and other systems (e.g., ServiceNow, financial platforms, or custom applications), addressing issues like failed requests, bad response codes, or mismatched data
Investigate and optimize automated workflows using API knowledge to reduce repetitive tasks and improve efficiency
Utilize debugging tools such as Postman to simulate API calls, diagnose issues, and validate data transactions between systems
Provide technical support for custom workflows or apps built on Salesforce that rely on API integrations, resolving errors or misconfigurations impacting functionality

Requirements:

At least one year of technical support experience in Salesforce, including demonstrated critical thinking and problem-solving skills
Salesforce Admin and Salesforce Service Cloud certifications are highly desired
Familiarity with APIs and tools like Postman is a plus

Nice to have:

Familiarity with APIs and tools like Postman

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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