Scality Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:

India, Bangalore

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. The candidate provides Operate, Admin and Consulting support on Storage infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/ transformation efforts. Provides IT infrastructure and/ or application infrastructure lifecycle technical support, including planning, project management, installation, on- going management/ monitoring/ troubleshooting, and de- installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/ service relationship between the company and the customer, and between the company and subcontractors/ vendors. Works with the key customers and/ or internal businesses/ end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.

Job Responsibility:

Resolve customer’s issues via the telephone, email or remote sessions
Reproduce issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans
Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
Provide consulting support in his/her area of expertise
Maintain quality on case documentation, SLA timeframes and operational metrics
Performs within the Productivity Measure of the team (scorecard)
Incident Management: Resolve single and cross technology incidents independently
Lead the team members to resolve complex or cross technology incidents
Escalation Management: Identify, manage, and lead technical escalations
Participate in formal Escalation when required to support escalation especially during crisis
Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Perform Trend and Root cause analysis
Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records
Perform risk and impact analysis for changes
May lead or participate in a Change Advisory Board
Patch and Security Management: Apply patch and security changes per policy
Proactively monitor the environment for patch compliance
Analyze patches for compatibility with each customer or internal infrastructure environment
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate

Requirements:

Bachelor’s degree in Engineering (or Equivalent)
Minimum 6-7 years of experience in Storage & Backup administration support
Strong knowledge of Object, Block, File Storage technology
Good understanding of Parallel & distributed file system
Relevant certification on Scality, DDN Storage, GPFS, Luster
ITIL certification
Experience on object storage/ Vmware with Zerto, COMMVAULT, Veeam, and Rubrik
Linux is must
Knowledge on SAN, NAS technologies
Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE
Working knowledge on AIX, Redhat, CentOS, SUSE Linux and HP UX
Good written and verbal communication skills
Complex troubleshooting experience and Logical Problem-solving approach
Ability to work in a Solution environment, collaborating across Technology Teams

Nice to have:

Certification on any of the Scality, DDN Storage, GPFS, Luster
Operating Systems Knowledge – administration and support on Linux, VMware, Windows HyperV
Linux/Microsoft/VMware VCP or equivalent experience/certification
Tools Knowledge on ServiceNow

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Scality Engineer