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The SDR Onboarding and Enablement Specialist is responsible for delivering comprehensive onboarding programs for new Sales Development Representatives (SDRs) across LHH business line to decrease ramp time and enhance productivity. This role plays a critical part in ensuring continuous development and improvement of the SDR team’s skills and performance.
Job Responsibility:
Maintain, improve, & deliver a scalable and consistent structured onboarding program for new SDRs to ensure a smooth transition into their roles
Conduct & coordinate training sessions covering essential topics such as company overview, product knowledge, sales processes, and tool usage
Monitor and evaluate the progress of new SDRs during their onboarding period, providing feedback and support as needed
Plan and conduct weekly enablement sessions focused on enhancing SDR skills and knowledge
Cover a range of topics, including prospecting techniques, objection handling, product updates, and industry trends
Use various training methods, including role-playing, workshops, and guest speakers, to keep sessions engaging and effective
Create and maintain up-to-date training materials, including presentations, manuals, and video tutorials
Collaborate with marketing and product teams to ensure training content aligns with current brand, messaging and product features
Develop and distribute resources that SDRs can use in their daily activities, such as call scripts and email templates
Track and analyze the performance of new SDRs to identify areas for improvement and adjust the onboarding program accordingly
Collect feedback from SDRs and sales managers to continuously improve the onboarding and enablement programs
Provide regular reports to senior management on the effectiveness of the onboarding and enablement initiatives
Proactively work closely with sales community to understand the needs and challenges in the field to be able to incorporate into SDR enablement activities
Collaborate with other departments, including marketing, product, and HR, to ensure alignment and support for onboarding and enablement efforts
Communicate updates, best practices, and new training initiatives to the SDR team effectively
Requirements:
Training and Development: Proven experience in designing and delivering training programs, particularly for sales teams. Familiar with different LMS such as Lessonly, Learnupon, etc.
Sales Knowledge: Strong understanding of sales processes, techniques, and best practices, specifically for SDR roles
Content Creation: Ability to create engaging and informative training materials
Analytical Skills: Ability to analyze performance data and adjust training programs based on insights
Communication Skills: Excellent verbal and written communication skills for effective training and collaboration
Project Management: Strong organizational skills to manage multiple training initiatives and deadlines
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