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The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SESs engage in pre-sales activities by consulting on customer opportunities to gain an understanding of their business, identify their business challenges, and develop solutions that meet their needs. The Sr SE, Specialist architects and designs solutions, provide presales technical support in sales presentations, product demonstrations, provides answers to customers' technical inquiries and is seen as a leader amongst their peers. SESs further support Business Sales by reviewing specific customer opportunities and sales funnels. SESs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. SESs will maintain specialist/expert level knowledge of Device Security, Endpoint Security, consult with customers, SEs, and Sales teams to drive sales and execute on financial targets. They will also obtain and/or maintain product-specific certifications as required, understand and present product roadmaps as needed, assist with post-sale support/escalations as engaged by CSI, maintain an understanding of T-Mobile wireless network and related key technologies, and maintain high-level understanding of network solutions, products, and technologies. Sr SESs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SESs also pursue and maintain partner or industry certification as required for their position. The Sr Solution Engineer, Specialist is a technical leader with good business acumen leveraging technical background, strategic thinking, communication skills and leadership prowess to successfully deliver innovative and differentiated products for the T-Mobile for Business organization.
Job Responsibility:
Pre-sales Activities (including, but not limited to) provide RFP technical input, strategize with sales team to improve Regional/National sales, own customer technical relationships, understanding nuances, and drivers, design and architect services and solutions, uncover opportunities and recommend solutions, partners ability to review and demonstrate product roadmap to customers and sales team, engaged for Executive Briefing Center presentations
Act as technical SME within the Solution Engineering organization for Security applications, concepts and design
Design and support implementation of PoCs/RoVs to specific customer expectations. Execute Go to Market strategy with sales, product, and 3rd party vendors
Assist with training and technical documentation for the Solution Engineering and Business Sales organizations.
Partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities.
Requirements:
4-7 years experience in telecommunications, pre-sales solution engineering with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment, technical leadership and project management, and providing strategic direction in a leadership role
4-7 years’ of engineering/supporting secure cloud services, SASE, Zero Trust Foundations, End-Point Protection, Hybrid and Multi-Cloud, Data Management and/or SD solutions and architectures
Experience and certification around Microsoft security and licensing solutions (required)
Experience with container environments such as Kubernetes
Technical documentation and presentation skills are required to convey design benefits to a wide range of audiences
Proven ability work with cross-functional teams
excellent interpersonal skills
Experience working with both technical and non-technical teams to define, scope and prioritize product requirements
Bachelor's Degree STEM (Required)
MS/MBA (Preferred)
Strong analytical and quantitative skills
bias toward making data-based decision and comfortable with analysis
Excellent written and verbal communication skills
Industry security certifications and Collaboration/UC experience is (preferred)
Public cloud certifications (preferred)
At least 18 years of age
Legally authorized to work in the United States
Nice to have:
Industry security certifications and Collaboration/UC experience
Public cloud certifications
What we offer:
medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
mobile service & home internet discounts, pet insurance, and access to commuter and transit programs
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