Senior Analyst, Network Relations

• Acts as the primary resource for assigned, high profile providers or groups to establish, oversee, and maintain positive relationships
• Optimizes interactions with assigned providers and internal business partners to establish and maintain productive, professional relationships
• Monitors service capabilities and collaborates cross functionally to ensure that the needs of constituents are met and that escalated issues are resolved
• Supports or assists with business partner and operational activities that may include, database management, introduction and expansion of programs, medical record retrieval, and contract coordination
• Performs credentialing support activities as needed
• Educates providers as needed to ensure compliance with contract policies and parameters, plan design, compensation process, technology, policies, and procedures
• Meets virtually or in person with key providers periodically to ensure service levels are meeting expectations
• Manages the development of meeting agendas, validates materials, coordinates business partner meeting attendance, maintains meeting minutes and facilitates external provider meetings
• May collaborate cross-functionally on the implementation of contracts or provider demographic updates
• Assists with standard provider recruitment, contracting, or re-contracting activities

• Working knowledge of business segment specific billing codes, plan products, and terminology
• 3+ years' experience in business segment environment servicing providers with exposure to benefits, credentialing, experience with claims and billing and/or contract interpretation
• Strong verbal and written communication, interpersonal, problem resolution, presentation and critical thinking skills

5+ years' experience in business segment environment servicing providers with exposure to benefits, credentialing, experience with claims and billing and/or contract interpretation

• Affordable medical plan options
• 401(k) plan including matching company contributions
• employee stock purchase plan
• no-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• benefit solutions like paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access