Senior Backup Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:

India, Bangalore

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The candidate provides Operate, Admin and Consulting support on Storage & Backup infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/ transformation efforts. Provides IT infrastructure and/ or application infrastructure lifecycle technical support, including planning, project management, installation, on- going management/ monitoring/ troubleshooting, and de- installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/ service relationship between the company and the customer, and between the company and subcontractors/ vendors. Works with the key customers and/ or internal businesses/ end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.

Job Responsibility:

Resolve customer’s issues via the telephone, email or remote sessions
Reproduce issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans
Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
Provide consulting support in his/her area of expertise
Maintain quality on case documentation, SLA timeframes and operational metrics
Perform within the Productivity Measure of the team (scorecard)
Resolve single and cross technology incidents independently
Lead the team members to resolve complex or cross technology incidents
Identify, manage, and lead technical escalations
Participate in formal Escalation when required to support escalation especially during crisis
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Perform Trend and Root cause analysis
Independently prepare, review, implement, rollback and test plan for change records
Perform risk and impact analysis for changes
May lead or participate in a Change Advisory Board
Apply patch and security changes per policy
Proactively monitor the environment for patch compliance
Analyze patches for compatibility with each customer or internal infrastructure environment
Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Requirements:

Bachelor’s degree in Engineering (or Equivalent)
Minimum 6-7 years of experience in Storage & Backup administration support
Strong knowledge on server/operating system technology
Good understanding of other domains such as storage/SAN/networking/database
Relevant certification on the latest track like Zerto/Vault, Commvault will be an added advantage
Flexible to work in 24X7 support environment
ITIL certification is an added advantage
Broad technical knowledge on ISS solutions including Installing, Configuring & Troubleshooting of at least 2 of the Backup skills Zerto/Vault, Commvault, Veeam
Firmware and management experience on above Storage
Basic Operating Systems Knowledge including Install, configure, administration and troubleshoot RHEL/SUSE (as Bare-Metal OS & as VMs on Hypervisors)
Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
Disaster Recovery planning and conducting DR tests
Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
Linux Vulnerability assessment and Mitigation
HPE Service Guard cluster on Linux and in Integration with Database and ERP Solution
Knowledge on Patch deployment solutions like Redhat Satellite , SuSE Manager
Troubleshooting performance related issues on HW and Operating system
Working knowledge on AIX , Redhat , CentOS , SUSE Linux and HP UX
Should be ready to work in 24x7 rotational shifts and on weekends
Good written and verbal communication skills
Zeal for going the extra mile to solve customer issues
Complex troubleshooting experience and Logical Problem-solving approach
Ability to work in a Solution environment, collaborating across Technology Teams.

Nice to have:

Certification on any of the Zerto/Vault, CommVault, Veeam, Cohesity
Operating Systems Knowledge including administration and support on VMware, Windows HyperV
Linux/Microsoft/VMware VCP or equivalent experience/certification will be an added advantage
Tools Knowledge on ServiceNow
Must achieve excellent customer satisfaction.

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging.

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Backup Engineer