Senior Business Analyst, Framework Management, IKEA

Senior Business Analyst, Framework Management

IKEA

Location:

Sweden, Helsingborg

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

At Ingka, we are on the lookout for a dynamic Senior Business Analyst to work with Service Portfolio Management and Service Level Management, and who thrives on turning complex information into impactful strategies. Join our team of forward-thinkers, dive into exciting projects, and play a crucial role in shaping the future of technology and business here in Framework Management team.

Job Responsibility:

Lead initiatives that drive efficiency and quality of the practices
Ensure consistent and quality-assured practices
Work closely with the IT Practice Leaders responsible for Service Portfolio Management and Service Level Management practices
Lead the collection of requirements and stakeholder/consumer feedback
Provide high quality input and secure a relevant strategy and roadmap for the practices
Create, maintain and promote the roadmap and offering
Lead and plan reviews ensuring compliance with legislations, policies or other requirements
Translate business requirements into operating models and dashboards
Drive the data collection needed for the roadmap, design, development and maintenance of practices
Develop and adapt the operating model, analysis and reporting
Lead and mentor in the team and towards stakeholders
Design practices together with stakeholders
Proactively promote and lead improvement initiatives
Onboard, coach and mentor IT Practice Leaders, Service Management Leaders and representatives from the strategic partner

Requirements:

Strong knowledge in Service Level Management and Service Portfolio Management
Strong knowledge of the financial models, cost drivers and effective leveraging of service delivery
Excellent knowledge of analytics
Good technology and architectural understanding of assigned practices as well as emerging technologies
Broad business knowledge and understanding of how co-workers cross multiple functions utilise assigned practices
Profound knowledge of how to conduct analysis, create flows and build dashboard
Excellent understanding of forecasting tools, methods, and predictive models
Deep understanding of ITIL4, SAFe, Site Reliability Engineering and software development best practices
Proven analytical skills and experience in making decisions based on both hard and soft data
Strong influencing skills
Excellent written and verbal communication skills
Formal qualifications in statistics or equivalent, as well as in financial flows and SLM & Portfolio processes
8+ years of progressive and diverse working experience in analytics
5+ years of experience in technology transformational changes
3+ years of demonstratable experience working with 3rd party IT partners / service providers
Extensive experience in forecasting tools and predictive modeling as well as database tools, dashboarding tools and strong advanced skills in Microsoft Office tools
Demonstrable experience with related frameworks such as ITIL4, SAFe, Site Reliability Engineering
Experience working with iterative, agile product development teams
Experience with ServiceNow and systems related to Continuous Integration/ Continuous Delivery (CI/CD)
High proficiency in spoken and written English

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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