Senior Business Analyst in Onboarding, Citi

Senior Business Analyst in Onboarding

Citi

Location:

Ireland, Dublin

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

This position will be part of the Global TTS Client Onboarding Technology team, which is focused on improving our Onboarding platforms processes, quality, and technology that support our business and clients

Job Responsibility:

Support the multi-year strategic vision and roadmap of the TTS Client Onboarding transformation, inclusive of improvement to Client experience, Operational Efficiency, Standardization, Digitization and Commercialization of our Account Services Platforms
Act as Agile Product Owner in Onboarding scrum teams including prioritizing team user stories’ backlog and support effective Agile process
Closely engage with Global Onboarding (Ops) management to discuss key initiatives and function as escalation point for technical issues and user queries
Be an SME for all initiatives responsible for and drive to effective completion
Develop & refine comprehensive and detailed business requirements/user stories for the proposed global, regional and local systems and focus on development of the business and client solutions
Manage Operational Readiness activities for all programs in your remit, including end-user testing and training, release communications, and post-migration support
Plan and coordinate implementation of Global Onboarding programs
Monitor, update and communicate project action items, timelines, milestone and risks and issues

Requirements:

Multi-year experience in Agile projects, ideally as Product Owner
Agile certification a plus
Excellent project management skills
Certification in project management, e.g. PMP, a plus
Superior analytical skills and problem-solving ability
Proven ability to analyze and develop strategies tailored to needs of the client and business users
Ability to quickly adapt to a dynamic business environment and changing priorities
Execute tasks effectively in order to accomplish goals and meet deadlines
Excellent communication skills (written and oral) and experience communicating with a variety of audiences (i.e. business partners, senior management, client)
Energetic
demonstrated ability as a collaborative team player
Fluent in English

What we offer:

Competitive salary & social benefits (e.g. private healthcare care, Benefit System, life insurance)
Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success
A great environment for learning new technology and tools, online and instructor led training opportunities
Working in a friendly, dynamic and multinational environment
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
A chance to make a difference with various affinity networks and charity initiatives

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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