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We are working with a respected insurance company to find a Senior Commercial Claims Handler. The role involves managing complex insurance claims, ensuring fair and timely resolutions, delivering excellent client service, and maintaining regulatory compliance.
Job Responsibility:
Manage a varied portfolio of claims across different insurance lines
Act as the primary client contact, advocating for fair claim resolutions
Negotiate settlements with insurers and third parties
Maintain accurate documentation and ensure regulatory compliance
Provide empathetic customer service and address client inquiries
Implement proactive risk management measures to prevent future claims
Stay updated on industry trends and mentor junior claims handlers
Requirements:
5+ years in commercial claims handling, preferably within an insurance broker environment
Strong understanding of commercial insurance products and terminology
Proven experience managing complex claims and advocating for clients
Familiarity with regulatory compliance and industry standards
Excellent communication, negotiation, and interpersonal skills
Analytical and problem-solving abilities with attention to detail
Proficiency in insurance software (e.g., Acturis) and Microsoft Office
Ability to mentor junior team members and foster collaboration
Client-focused approach with a commitment to high-quality service
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