Senior Commercial Loan Servicing Representative, Wells Fargo

Senior Commercial Loan Servicing Representative

Wells Fargo

Location:

Philippines, Taguig City

Category:

Banking

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative. This job is responsible for activities related to servicing of commercial loan transactions according to bank policies, procedures, and regulatory requirements. This can include customer/client modifications, account maintenance, rebookings, and purchased receivables management to ensure accuracy through life of transaction.

Job Responsibility:

Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
Provide direct customer service and acts as primary servicing contact for the loan
Support less experienced loan administrators in providing resolutions of inquiries and complaints
Determine appropriate course of action and conduct investigative steps to fully identify customer issues
Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
Monitor collateral and prepare payoff letters, releasing collateral
customer research and billing
obtain insurance information and monitor ongoing coverage
Provide subject matter expertise and interpretation of procedures to less experienced individuals
Respond independently to complaints escalated at the highest level
Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements:

4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Additional Information:

Job Posted:

March 28, 2025

Expiration:

April 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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