Senior Customer Service Manager, Randstad

Senior Customer Service Manager

Randstad

Location:

Japan, Tokyo

Category:

Customer Service

Contract Type:

Employment contract

Salary:

10000000.00 - 14000000.00 JPY / Year

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Job Responsibility:

You will drive the expansion of existing programs to reduce customer and customer service agents efforts
You will work across CS Product and Program Managers, Software Development Engineers and local Operations teams in Japan and overseas to coordinate testing, launches, metric reviews, and improvements
You will also help define new processes, and align stakeholders for the program expansion
You will contribute to the program’s vision, work on prioritizing features, learning complex concepts quickly, and working efficiently with global stakeholders across various disciplines

Requirements:

5+ years of program or project management experience
2+ years of working cross functionally with tech and non-tech teams experience
Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
Experience defining program requirements and using data and metrics to determine improvements
Proficient English level (reading, writing, speaking)
Japanese Business Level or higher (JLPT N1 or N2)

What we offer:

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日
賞与

Additional Information:

Job Posted:

April 03, 2025

Expiration:

May 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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