Senior customer service representative, Randstad

Randstad

Location:

Poland, Wrocław

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

If you feel comfortable speaking English and German, have proven experience in Customer Service/Order Management, and would like to join a global brand in Wrocław - APPLY!

Job Responsibility:

Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary
Reviewing purchase order requirements to ensure compliance with company terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities
Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements
Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims
Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency

Requirements:

Proven experience (min. 3 years) in a corporate environment in Customer Service and/or Order Management roles
Proficiency in English and Polish on a B2 level onward - both vacancies (speaking and writing)
Proficiency in German on a C1 level onward - second vacancy (speaking and writing)
Bachelor's degree or higher from an accredited university
Proven experience with SAP and Salesforce is desirable (but not a must-have)
Availability to join a company in April/May 2025

Nice to have:

Proven experience with SAP and Salesforce

What we offer:

Private medical care (individual and family packages)
Group insurance (in PZU)
Sports card - MultiSport (for you and your loved ones)
Online cafeteria - benefit platform (discounts e.g. for cinema tickets)

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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