Senior Customer Service Representative, Robert Half

Senior Customer Service Representative

Robert Half

Location:

United States, St. Paul

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking a highly skilled Senior Customer Service Representative to join our team in St. Paul, MN. This is a 6-month contract-to-hire position offering the opportunity to transition into a permanent role. The ideal candidate will have extensive experience in customer service, excellent problem-solving abilities, and strong communication skills. If you thrive in a fast-paced environment and are passionate about providing outstanding customer support, we encourage you to apply.

Job Responsibility:

Serve as a primary point of contact for customers, handling inquiries, resolving issues, and providing solutions promptly and professionally
Process customer orders, returns, and exchanges accurately and efficiently
Maintain detailed and accurate records of customer interactions in the CRM system
Collaborate with internal teams, including sales, logistics, and operations, to ensure seamless customer experiences
Assist in training and mentoring entry level customer service representatives
Monitor and track customer service metrics to ensure service quality and efficiency
Escalate complex customer concerns to management as needed
Stay updated on company products, policies, and industry trends to provide accurate information to customers

Requirements:

1-2+ years of customer service experience
Strong communication skills, both verbal and written
Ability to handle high-pressure situations and resolve customer issues effectively
Proficiency in Microsoft Office Suite and CRM software
Strong organizational skills with attention to detail
Experience working in a fast-paced, high-volume customer service environment
Ability to work both independently and as part of a team

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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