Senior Director - Luxury Brand Operations, Marriott Bonvoy

Senior Director - Luxury Brand Operations

Marriott Bonvoy

Location:

United States, Bethesda

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

147000.00 - 248100.00 USD / Year

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Job Description:

The Senior Director, Luxury Brand Operations is a critical leadership position within the Luxury Group organization, focusing on driving strategic direction and execution of the Luxury Brands' priorities, collaborating closely with cross-functional teams to enhance brand prestige, perception, and awareness.

Job Responsibility:

Drive innovation and continuous improvement within Luxury Brand Operations, identifying and implementing best practices across all areas of the guest journey
Partner closely with cross-functional teams within the Luxury Group (e.g., Quality, Marketing, Brand Management and Design)
Act as the strategic business liaison between Headquarters, the continents and the greater Luxury Brand Operations team, providing guidance and support on operational matters
Assist in the development, implementation, and deployment of operational standards, policies, and best practices across the Luxury Portfolio
Drive the guest experience across all touchpoints
Ensure that all guest centric Luxury Brand initiatives are aligned with the guest experience vision across the luxury portfolio
Cultivate a culture of service excellence among hotel associates, empowering them to deliver exceptional guest experiences
Successfully manage and execute complex projects, ensuring timely delivery and adherence to budget and timelines
Demonstrate strong project management skills, including planning, budgeting, resource allocation, and risk mitigation
Cultivate and maintain highly collaborative relationships with key stakeholders across the Marriott Enterprise, including headquarters, continent leaders, and brand leaders
Communicate effectively and persuasively with all levels of the organization, both internally and externally
Effectively influence and negotiate with internal and external stakeholders to achieve desired outcomes, often without direct authority

Requirements:

Ten or more years’ experience in the guest services, front desk, housekeeping, management operations, or related professional area, demonstrating progressive career growth and a pattern of exceptional performance
Five or more years in senior roles at the property level of a luxury hotel
4-year degree from an accredited university in Business Administration, Operations Management, Hospitality Management, or related major

Nice to have:

International hospitality operations experience
Experience in an All-Inclusive luxury hotel, lodge/camp or yacht
Prior GM experience

What we offer:

bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave
health savings account (except for positions based out of or performed in Hawaii)
flexible spending accounts
tuition assistance
pre-tax commuter benefits
other life and work wellness benefits

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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