Senior Director Marriott Claims Services - Western Region, Marriott Bonvoy

Senior Director Marriott Claims Services - Western Region

Marriott Bonvoy

Location:

United States, Western Casualty Claims Office

Category:

Finance

Contract Type:

Employment contract

Salary:

147000.00 - 212200.00 USD / Year

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Job Description:

The Senior Director has overall management responsibility – both administrative and technical – for Marriott’s self insured/administered regional operation. The Senior Director assures compliance with Marriott policies and procedures; protects our self-insured privilege via compliance and monitoring of self –insured/administered regulations and/or responsibilities. The Senior Director acts as a liaison between claims department and operations to ensure high quality service through general education/training and Service Call Program. The Senior Director follows and upholds the applicable claims sections of MIP-41, Risk Management.

Job Responsibility:

Lead one of three regional claims offices in North America
Perform personnel administration and staffing tasks
Ensure that salary administration is equitable
Directly manage Senior Staff
Provide training and development
Analyze and monitor budget and administrative accounting
Direct office administration
Monitor regional performance and assure compliance with Marriott policies
Maintain settlement authority
Monitor check/daily transaction register
Keep a suit log
Review all 'Reportable' cases
Perform aged and layered case reviews
Monitor on-time payments, caseloads, management production reports/statistics, litigation rate analysis and reportable file updates
Review and approve all liability pre-trial reports
Monitor and approve benefit, claims and expense payments
Oversee unit Service Call Program
Manage routine and ad hoc Operations status reports
Monitor and assess adequacy of reserves
Ensure claims are directly managed in a timely and effective manner
Assist and support the Director of Occupational Health Services (OHS) and regional OHS staff
Represent the company professionally to external industry organizations
Review staff performance
Conduct regular meetings
Comply with Marriott Casualty Claims Policy and Procedure Manual requirements
Comply with Marriott’s Corporate Policy Manual
Effectively utilize the Valley Oaks Claims System (iVOS)
Participate in activities that foster teamwork and continuous quality improvement
Review and approve all performance reviews and proposed disciplinary actions

Requirements:

Minimum of 10 years claims adjusting experience
At least five years previous supervisory/management experience
Operations Manager and/or National Examiner experience a plus
High School Diploma or GED required
Four-year degree from an accredited college/business/technical school required
Applicable industry licensing
Insurance industry designations/certifications a plus
Advanced degree a plus

Nice to have:

Operations Manager and/or National Examiner experience
Insurance industry designations/certifications
Advanced degree

What we offer:

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off (including sick leave where applicable)
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave
Health savings account (except for positions based out of or performed in Hawaii)
Flexible spending accounts
Tuition assistance
Pre-tax commuter benefits
Other life and work wellness benefits
May include other incentives such as stock awards and deferred compensation plans

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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