Senior Event Services Manager, Marriott Bonvoy

Marriott Bonvoy

Location:

United States of America, Gaylord Pacific Resort & Convention Center

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

68000.00 - 77000.00 USD / Year

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Job Description:

Accountable for the overall success of the Banquets/Catering Department. Leads the team in providing proper room set ups based on requirements and standards, personally assisting when needed. Directs and motivates team to provide high level of service. Monitors and controls financial and administrative responsibilities including asset protection. Develops and trains team to complete work thoroughly, promptly and safely.

Job Responsibility:

Attends pre-event meetings as needed to understand group needs
Establishes consistent standards for meeting room sets and VIP meeting room sets
Conducts function room inspections prior to each function to ensure the room is set according to specifications
Maintains cleanliness and sanitation standards in all event operation areas
Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event
Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers)
Coordinates routine maintenance to ensure a quality meeting facility
Solves problems and/or suggest alternatives to previous arrangements if necessary
Attends and participates in all pertinent meetings
Leads shifts and actively participates in the servicing of events
Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements
Empowers associates to provide excellent customer service
Understands the impact Event Services has on the overall success of an event and manages activities to maximize customer satisfaction
Sets a positive example for guest relations
Strives to improve service performance
Makes presence known to customer at all times
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Schedules associates to ensure shift coverage and meet business demands and productivity goals
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team
Conducts associate performance appraisals and provides feedback as needed
Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns
Observes service behaviors of associates and provides feedback to individuals
Communicates performance expectations in accordance with job descriptions for each position
Ensures property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
Brings issues to the attention of supervisor and/or Human Resources as necessary
Ensures associates understand expectations and parameters
Delegates tasks to ensure room sets are “on time” and meet Event Service Standards.

Requirements:

High school diploma or GED
3 years experience in the event management, food and beverage, or related professional area.

What we offer:

Marriott offers a bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off (including sick leave where applicable)
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave
health savings account (except for positions based out of or performed in Hawaii)
flexible spending accounts
tuition assistance
pre-tax commuter benefits
other life and work wellness benefits
other incentives such as stock awards and deferred compensation plans.

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

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Senior Event Services Manager