Senior Event Specialist, Marriott Bonvoy

Marriott Bonvoy

Location:

United States, Marriott International HQ

Category:

Office Administration

Contract Type:

Employment contract

Salary:

24.23 - 40.96 USD / Hour

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Job Description:

The Sr. Program Specialist, Workplace Services at Marriott International serves as a primary contact for HQ campus functions, guest and associate inquiries, and service requests. This role involves coordinating with Workplace Services/Facilities teams, supporting janitorial, operations, and security teams, and collaborating with other specialists for daily tasks and event planning. The specialist provides professional and timely assistance to associates, supports Workplace Management leadership, and ensures efficient departmental operations while adhering to all standards and policies.

Job Responsibility:

Serves as one of the initial points of contact for HQ campus related functions, HQ Tours, Guest and Associate inquiries, and other functions as needed
Serves as a point of contact for all associate workplace inquiries and assistance, including routing to appropriate Workplace Services/Facilities teams
Supports and assists with coordination of service requests for the Workplace Janitorial, Operations and Corporate Security Teams
Interacts professionally with all clients, guests, and Workplace Services team daily
Works collaboratively with other Workplace Services specialists to complete daily tasks and event planning as needed
Provides support to Workplace Management leadership on tasks/projects as needed
Anticipates associate service needs, including asking questions to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
Addresses associate service needs in a professional, positive, and timely manner
Assists other employees to ensure proper coverage and prompt associate service
Coordinates tasks and work with other departments to ensure that the department runs efficiently
Adheres to all standards, policies, and procedures
Strives to improve service performance and actively promotes the Workplace Services team
Performs other reasonable job duties as requested by Managers

Requirements:

Bachelor’s degree from an accredited university, or High school diploma or GED
Minimum 1 year experience in the event management, food and beverage, or related professional area
Proficient using Microsoft Excel, Word, Access, PowerPoint and Outlook computer programs
Customer service-oriented disposition and skillset
Ability to interact with executive level leadership, VIP guests, and associates at all organizational levels
Communicates clearly and effectively and provides progress and status updates on open inquiries/requests
Problem-solving mentality
Ability to prioritize and involve leadership on high priority items as needed
Ability to multi-task and handle multiple requests at once
Represents the Marriott culture and Core Values

Nice to have:

Customer service-oriented disposition and skillset
Ability to interact with executive level leadership, VIP guests, and associates at all organizational levels
Communicates clearly and effectively and provides progress and status updates on open inquiries/requests
Problem-solving mentality
Ability to prioritize and involve leadership on high priority items as needed
Ability to multi-task and handle multiple requests at once
Represents the Marriott culture and Core Values

What we offer:

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off (including sick leave where applicable)
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave
Health savings account (except for positions based out of or performed in Hawaii)
Flexible spending accounts
Tuition assistance
Pre-tax commuter benefits
Other life and work wellness benefits

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Event Specialist