Senior Events Manager - Social, Marriott Bonvoy

Marriott Bonvoy

Location:

United States, Plano

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

61000.00 - 78000.00 USD / Year

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Job Description:

The Senior Events Manager - Social prepares all event documentation and coordinates with Sales, property departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events. This position primarily handles complex events and ensures a seamless turnover from sales to service back to sales. The role involves maximizing revenue by up-selling and offering enhancements to create outstanding events, supporting the Director of Event Management or Director of Event Planning and Operations in their absence, and serving as the event planner’s primary contact on property.

Job Responsibility:

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events
Solves problems and/or suggests alternatives to previous arrangements if necessary
Leads pre-event and post-event meetings for assigned groups
Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions
Manages customer budgets to maximize revenue and meet customer needs
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
Conducts pre- and post-event meetings as required to review/communicate group needs and feedback
Manages group room blocks and meeting space for assigned groups
Adheres to all standards, policies, and procedures
Celebrates successes and publicly recognizes the contributions of team members
Up-sells products and services throughout the event process
Participates in customer site inspections and assists with the sales process when necessary
Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event)
Manages revenue and profitability associated with events
Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups
Reviews billing and payments with clients
Interacts with guests to obtain feedback on product quality and service levels
Handles guest problems and complaints
Makes presence known to customer at all times during entire event process
Follows up with customer post-event
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
Strives to improve service performance
Sets a positive example for guest relations
Reviews comment cards and guest satisfaction results with associates
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details

Requirements:

High school diploma or GED
2 years experience in the event management or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

What we offer:

Bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off (including sick leave where applicable)
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave
health savings account (except for positions based out of or performed in Hawaii)
flexible spending accounts
tuition assistance
pre-tax commuter benefits
other life and work wellness benefits
may include other incentives such as stock awards and deferred compensation plans

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Events Manager - Social