Senior Helpdesk Administrator, Randstad

Randstad

Location:

United Kingdom, Liverpool

Category:

Office Administration

Contract Type:

Employment contract

Salary:

26000.00 - 28000.00 GBP / Year

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Job Description:

Are you an experienced helpdesk administrator looking for your next opportunity? Would you like to work in a renowned company which offers upskilling and training?

Job Responsibility:

Ensure customer SLAs are met
Ensure quoted jobs have best fit resources allocated (geographically and skill set)
Monitor engineer response to quoted works to ensure return visits are logged and completed
Assist with purchasing
Ensure timely processing of engineers quotes, reports and recommendations to clients
Ordering goods and services
Liaising with Accounts managers and supervisors with regards to capacity, timing of jobs and issuing work instructions
Liaise with engineers to keep informed of changes, abnormal travel
Upload and update client portals and clients frequently
Contribute to the operation of the out-of-hours telephone answering service, ensuring messages are relayed and actioned in a timely manner
Compile customer invoicing for review by accounts

Requirements:

Clear criminal background is essential
Proven experience in a planning/scheduling role
CAFM experience, or similar with Facilities Management experience (essential)
Proficient in MS Office, particularly Word and Excel
Excellent organisational skills
Excellent interpersonal and customer relationship skills
Exceptional telephone manner
Proven ability to use initiative

Nice to have:

Flexible and patient
A team player
Able to understand complex information and demonstrate attention to detail
Remain professional and communicate strongly
A can-do attitude

What we offer:

40 hours per week
Employer pension
Company sick pay
Cycle to work scheme
Overtime rates

Additional Information:

Job Posted:

March 30, 2025

Expiration:

April 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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