Senior / Hotel Cleanliness Expert, Marriott Bonvoy

Marriott Bonvoy

Location:

Singapore, Singapore

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.

Job Responsibility:

Complete appropriate safety training and certifications to perform work tasks
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)
Maintain awareness of undesirable persons on property premises
Support all co-workers and treat them with dignity and respect
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
Follow company and department policies and procedures
Perform other reasonable job duties as requested by Supervisors
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures
Protect the privacy and security of guests and coworkers
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
Assist other employees to ensure proper coverage and prompt guest service
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust
Speak to guests and co-workers using clear, appropriate and professional language
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property
Support all co-workers and treat them with dignity and respect
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Stand, sit, or walk for an extended period of time or for an entire work shift
Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues
Respond promptly to requests from guests, Front Desk, or At Your Service requests
Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards
Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed
Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk
Comply with quality assurance expectations and standards
Return cart to designated area at the end of shift
Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room
Fold cleaned linen into designated size, either by hand or using folding machine
Perform other reasonable duties as requested
Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave)
Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror
Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door)
Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering
Limit access to guest rooms while cleaning by following departmental procedures
Remove trash, dirty linen, and room service items from room and balcony/patio
Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards
Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards
Report missing hotel/resort property and damages to room to manager/supervisor
Identify all the different types of linens and uniforms including casual labour
Ensure the correct procedures to issue new uniform and resignee’ uniforms
Identify and rectify uniform that requires alteration/repair and offer basic tailoring services
Manage missing uniforms, condemn linens/uniforms, F&B linens
Understand the different charges for guest laundry
Collection of laundry from guest room (e.g check laundry chit, guest's instructions, bulk laundry, check defect)
Delivery of laundry to guest's room (e.g do not disturb, room change)
To ensure that all guest request are send in prompt and timely manner
To ensure all broken or damaged items are kept and properly recored
To maintain cleanliness and tidiness of storage and store room
Understand how to make up the bed for Sofa bed, Extra bed, Baby cot/crib
To be able to know on baby items (e.g baby cot, baby bottle sterilizer, baby blanket, baby amenity, soft toy) and special guest request items (e.g Types of pillows, Humidifier/Dehumidifier)

Requirements:

Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field
1 year of relevant working experience in handling Hotel Housekeeping & Laundry Operations. Fresh graduates are welcome too
Rotating shift work basis, including weekends commitment
Passionate in hospitality industry
Great customer service & interpersonal skills
Great teamwork
Able to start work within short notice

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior / Hotel Cleanliness Expert