Senior Information Security Administration Analyst, Citi

Citi

Location:

Hungary, Budapest

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Identity and Access Management (IAM) Information Security Administration (ISA) Service Delivery is a global organization within CISO with 600+ staff located across the globe. IAM ISA Service Delivery manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. IAM Ops works in partnership with CISO to build appropriate security architecture in new apps and supports large business driven technology projects related to information security issues.

Job Responsibility:

Handling complex, multi-tiered escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service
Leading and resolving severity escalations and identify root cause and creating corrective action plans
Representing IAM Operations Service Delivery on compliance calls, meeting with Audit
Collecting and analyzing evidence (deliverables) with internal/external compliance and auditing agencies / officials and add intelligence into the information collected
Performing any kind of ID or Functional ID related processes, like Group, profile and role management, Functional and Temporary ID management
Ensuring adherence to pre-assigned SLO requirements for designated requests at a personal and team level
Performing system setup, packaging, and installation
Identifying need for new tasks and creating them on demand
Checking and reviewing implementation of already established security procedures within the framework of specific system assignments, focusing on the full scope of IAM Service Catalogue requirements for simple thru complex, multi-tiered applications
Utilizing key information security administration tools
Maintaining excellent availability to achieve strong results
Providing on-call support as appropriate
Supporting automation program, including creation of Business Requirement Document and Minor Development Document

Requirements:

At least 4+ years’ experience either in an Information Security Administration environment or related field with customer service experience in data management
Minimum High School Degree, however, bachelor’s degree or higher is an advantage or the candidate should have proven equivalent work experience
Complex application or system knowledge
Appreciated as benefit programming languages knowledge: VB, JavaScript, HTML, Shell Scripts
SSCP/CISSP/ITIL/PMP/LEAN certificate is advantage
Strong interpersonal, negotiation and troubleshooting skills
Customer service orientation
Excellent command of English language (both verbal and written)
Spanish language (both verbal and written) is required
Hungarian language knowledge is a must
Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity
Proven use of discretion and judgment given the subject sensitivity of the work data
Ability to manage multiple efforts and adjust priorities with evolving work efforts
Analytical and detail oriented

Nice to have:

Programming languages knowledge: VB, JavaScript, HTML, Shell Scripts
SSCP/CISSP/ITIL/PMP/LEAN certificate

What we offer:

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Information Security Administration Analyst