Senior IT Support Engineer, Inetum

Senior IT Support Engineer

Inetum

Location:

Poland, Warsaw

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

You are responsible for the smooth operation of all assigned IT systems according to SLA and KPI definitions. This includes the following points: Planning of the service life cycle (from initial setup to dismantling) and implementation of preventive measures to maintain functionality. Creation and implementation of monitoring/monitoring. Service request management: bug/ticket processing. Release & deployment management: planning deployments/rollouts. Incident management: analysis, troubleshooting & documentation of operational faults. Problem management: definition, documentation and implementation of sustainable measures as part of root cause analysis (RCA). Change management: planning and implementation of changes. Project work: Supporting projects across all project lifecycles, in particular project role Lead-OMIT appropriate to profile level. Participation in on-call duties (outside regular working hours as agreed).

Job Responsibility:

Planning of the service life cycle (from initial setup to dismantling) and implementation of preventive measures to maintain functionality
Creation and implementation of monitoring/monitoring
Service request management: bug/ticket processing
Release & deployment management: planning deployments/rollouts
Incident management: analysis, troubleshooting & documentation of operational faults
Problem management: definition, documentation and implementation of sustainable measures as part of root cause analysis (RCA)
Change management: planning and implementation of changes
Project work: Supporting projects across all project lifecycles, in particular project role Lead-OMIT appropriate to profile level
Participation in on-call duties (outside regular working hours as agreed)

Requirements:

Good knowledge of Linux systems and applications running on them
Reading process/sequence diagrams
Dealing with software artifacts in a cloud infrastructure, Kubernetes
Solid experience in working with content in SQL databases (example: perform SELECTs, updates on Postures databases
no admin skills necessary)
be able to read JSON documents
ability to use Grafana
ticket systems - JIRA
Confluence

What we offer:

Flexible working hours
Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities
A cafeteria system that allows employees to personalize benefits by choosing from a variety of options
Generous referral bonuses, offering up to PLN6,000 for referring specialists
Ongoing guidance from a dedicated Team Manager for each employee
Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs
Dedicated team-building budget for online and on-site team events
Opportunities to participate in charitable initiatives and local sports programs
A supportive and inclusive work culture with an emphasis on diversity and mutual respect

Additional Information:

Job Posted:

March 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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