Senior Machine Learning Engineer, Atlassian

Senior Machine Learning Engineer

Atlassian

Location:

India, Bengaluru

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Working at Atlassian: Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Responsibility:

Improving productivity of help-seekers in JSM, leveraging AI
Using RAG methodology to scan through the Knowledge Base, index, hydrate and generate answers which are accurate
Expanding to supporting multiple-languages, improving correctness scores, eliminating hallucinations, expanding search space beyond Knowledge Base
Implementing AI/ML for generating KB articles from issues
Suggesting and creating workflows through AI for solving customer queries
Other initiatives to create impact on overall helpfulness to the help seeker

Requirements:

5+ years of related industry experience in the ML domain
Expertise in Python, Kotlin or Java with the ability to write performant production-quality code, familiarity with SQL, Vector database and cloud data environments (e.g. AWS, Databricks)
Experience building and scaling machine learning models in business applications using large amounts of data
Ability to communicate and explain data science concepts to diverse audiences, craft a compelling story
Focus on business practicality and the 80/20 rule
very high bar for output quality, but recognize the business benefit of 'having something now' vs 'perfection sometime in the future'
Agile development mindset, appreciating the benefit of constant iteration and improvement

What we offer:

Health coverage
Paid volunteer days
Wellness resources

Additional Information:

Job Posted:

March 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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