Senior Manager, ERS Sustainment Support, Marriott Bonvoy

Senior Manager, ERS Sustainment Support

Marriott Bonvoy

Location:

United Kingdom, London

Category:

-

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Senior Manager, ERS Sustainment Support assists 330 ERS Hotels in EMEA to work successfully with ERS-related functionalities in the yield and reservation systems. This role provides technical support for system optimization, prepares hotels for the upcoming Digital & Technology Transformation, and offers training for the respective audience. This is a 12-month fixed-term position within the EMEA Revenue Operations Team.

Job Responsibility:

Support ERS hotels in EMEA for system optimization, inventory change requests, and roll-backs
Communicate best practices and support for working successfully in the ERS system environment
Ensure ERS hotels are properly set up for a smooth ACRS conversation
Respond to hotel questions and requests for assistance within a 48-hour period
Resolve system setup errors in Opera PMS, MARSHA, One Yield
Escalate according to pre-defined procedures
Track and manage actions on risks and issues
Monitor hotels on an ongoing basis against tasks for inventory changes and roll-backs
Conduct system audits to review opportunities to increase revenue through ERS
Conduct ERS webinars to update hotels and communicate updates and best practices

Requirements:

Previous Marriott revenue management experience (3+ years)
Excellent knowledge of Marriott’s systems (MARSHA, One Yield, High Performance Pricing, etc.)
Excellent knowledge of Marriott’s distribution channels (OTA, wholesaler, etc.)
Excellent knowledge of revenue management concepts/principles, tactics, tools, and processes
Attention to detail and follow-through
Strong communication skills, both verbal and written
Ability to build and maintain strong relationships with internal and external stakeholders
Organizational skills
Ability to work in a multi-task environment
Ability to make sound decisions with minimal supervision
Ability to influence change and decisions

What we offer:

Hybrid working
22+ holidays plus public holidays
Bonus eligibility
Access to world-class professional and personal learning and development programs
International team collaboration and potential travel
Global hotel, food, and drinks discounts
Regular team and office gatherings
Strong, experienced leaders
Choice of pension plan
Private Medical Healthcare and parental leave benefits
Discounted retail and entertainment programs
Modern working environment

Additional Information:

Job Posted:

March 22, 2025

Expiration:

December 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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