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The Senior Manager, Revenue Management Field Support is a subject matter expert providing Revenue Management systems and tools capability support to hotels and Continent above property teams. This role partners with Continent Discipline and Market leaders to facilitate optimal utilization of available revenue management systems and tools to maximize hotel revenue opportunities.
Job Responsibility:
Provide system capability support to hotels and continent above property users
Collaborate with continent and corporate discipline leaders to conduct systems audits
Solicit user insights and feedback and share it with the Revenue Management Product team
Support development and facilitation of workshops and training
Engage in the design and documentation of business requirements
Contribute to the development and execution of global and continent implementation plans
Act as a business partner with Continent, Revenue Management Solutions, and Field Support Teams
Collaborate with the Revenue Management Support team to prioritize system fixes and enhancements
Requirements:
Bachelor’s degree in Business Administration, Hospitality Management or related major
or equivalent experience
6+ years of experience in lodging/hospitality, industry experience across multiple brands
Strong knowledge of and experience with Revenue Management systems and tools
Experience providing end-user support in a complex global environment
Language fluency in region(s) supported
Nice to have:
Experience in developing and delivering communications and training for a global audience
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