Senior Network Engineer, Hewlett Packard Enterprise

Senior Network Engineer

Hewlett Packard Enterprise

Location:

United States, San Jose

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

101900.00 - 234500.00 USD / Year

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Job Description:

We are seeking a highly skilled HPE Aruba Premium Support Engineer to provide expert-level technical support for HPE Aruba ClearPass, AirWave, and Central On-Prem. This role involves troubleshooting complex network security issues, managing customer escalations, and ensuring high availability of and performance of HPE Aruba solutions. Contributions impact technical components of HPE products, solutions, or services regularly and sustainably. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.

Job Responsibility:

Provide premium-level technical support for HPE Aruba ClearPass (NAC), AirWave (network monitoring), and Central On-Prem (network management)
Troubleshoot and resolve complex authentication, authorization, and accounting (AAA), RADIUS, TACACS+, and 802.1X issues in HPE Aruba ClearPass
Support HPE Aruba AirWave for network monitoring, performance tuning, and troubleshooting
Provide expertise on HPE Aruba Central On-Prem, managing configurations, troubleshooting device connectivity, and optimizing network performance
Perform root cause analysis (RCA) for recurring network security and management issues
Assist customers with software upgrades, patches, and migrations for ClearPass, AirWave, and Central On-Prem
Document troubleshooting procedures, best practices, and create knowledge base articles for internal and external use
Provide technical training and mentoring to customers and junior support engineers
Support network integration with Active Directory (AD), LDAP, PKI, SAML, OAuth, and third-party security solutions.

Requirements:

Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
Typically 6-10 years experience
Strong proficiency in RADIUS, TACACS+, and LDAP for secure authentication and access control
In-depth understanding of 802.1X, PKI, firewalls, VPNs, endpoint security, and encryption standards
Extensive experience working with HPE Aruba ClearPass, Cisco ISE, or similar AAA solutions, as well as AirWave and Central On-Prem for network monitoring and management
Solid grasp of TCP/IP, VLANs, routing, and switching, ensuring seamless network operations
Strong analytical skills with expertise in log analysis, packet captures, and debugging complex network issues
Familiarity with Python, Bash, and automation tools for efficient troubleshooting and task automation (a plus)
Proven ability to manage critical customer escalations and perform effectively in fast-paced, high-stakes support environments.

Nice to have:

Familiarity with Python, Bash, and automation tools
Other security/network certifications (CCNP, Palo Alto, etc.).

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging.

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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