Senior Operations Manager, Hewlett Packard Enterprise

Senior Operations Manager

Hewlett Packard Enterprise

Location:

India, Bangalore

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. This role focuses on managing IT Infrastructure Managed Services, driving operational excellence, enabling growth, and ensuring compliance while fostering innovation.

Job Responsibility:

Engage periodically with Geo / Region (Account Services, BU, Presales) representing GRSB/GMS
Establish and build trust and relation
Lead / Drive GMS related escalations in region, demonstrating ownership, accountability, and sustainable outcomes
Lead and Support Large Enterprise Managed Services Infra Delivery Accounts
Operationalize aaS metric (POR Item)
Flawless audits on accounts from the region during renewal of ISO, CMMI, Soc1/Soc2, SAP
Meet compliance standards for GMS customers in the region
Engage with engineering teams to deploy platforms in Customer environments before transition
Deliver penalty-free operations
Drive Vendor Management to deliver customer OLA/SLAs
Support New Service Integration and Portfolio initiatives in CAP/CAP, POCs, Try and Buy and other initiatives
Drive innovation in processes related to capability development and talent growth
Run niche solutions delivery around cloud services, hyperconverged infrastructure and software services

Requirements:

Over 12+ years of experience in IT Services with at least 5 - 6 years of experience in leading a delivery organization in IT Infrastructure Managed Services domain, Specially in the Microsoft Domain
Has 8-10 Yrs Experience in Supporting Large Enterprise Managed Services Infra Delivery Accounts
At least 5+ years of experience managing delivery of technical solutions related to Azure Cloud/ AWS or Infrastructure as well as automation
Prior experience with MS Azure Cloud and/or Cloud Infrastructure (AWS, GCP, Terraform, Linux) is mandatory
This role will be a mix of Operations Management (80%), MS Cloud Capability Growth and Business Development (20%)
Must have serviced clients outside India with a solid track record of managing clients globally
A proven talent and team developer
2 - 3 years of rich experience running IT Operations for clients in a managed services model
Proven track record in Innovation that led to modernization, efficiency, and better outcomes
Microsoft Azure Cloud Certified
ITIL 3/4 Certified
Demonstrate Working Knowledge in DevOps and Agile Practices

Nice to have:

Experience in Innovation
Demonstrated expertise in Microsoft and Cloud Infrastructure domains
Working knowledge in DevOps and Agile Practices
Creativity
Empathy

What we offer:

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
Programs catered to helping you reach career goals
Diversity, Inclusion & Belonging initiatives
Flexibility to manage work and personal needs

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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