Senior Operations Manager, T-Mobile

Senior Operations Manager

T-Mobile

Location:

United States, Overland Park ▼

Atlanta

Frisco

Bellevue

Category:

-

Contract Type:

Not provided

Salary:

92800.00 - 167400.00 USD / Year

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Job Description:

The Senior Operations Manager is a key leader and owner of operational functional areas as part of the day-to-day execution of Wholesale commercial Agreements and key to delivering a best-in-class customer and end user experience. The role involves defining the technical experience vision for the Wholesale partner, identifying systematic opportunities to improve wholesale partners experience, and leading cross-functional projects to drive continuous improvement.

Job Responsibility:

Defines the technical experience vision for the Wholesale partner to align with overarching business objectives
Responsible for identifying systematic opportunities to improve wholesale partners experience and reduce the administrative time spent within core systems and applications
Interact with departmental leadership teams and act as a liaison between cross-functional technical, Frontline organizations and Wholesale Partner
Drives the connection of strategy to best in class operational excellence
Aligns stakeholders and initiatives across the business
Plays a key role in shaping T-Mobile's Wholesale line of business day to day operations
Develop and deliver an exceptional Wholesale system experience in support of business strategy
Serve as a functional lead for specific and operational areas

Requirements:

High School Diploma/GED
Bachelor's Degree or equivalent work experience
7+ years of experience in as a business owner or product owner role
2-4 years IT or Engineering knowledge and/or experience as it pertains to service provisioning and usage generation
2-4 years Prior experience working in wholesale/TFB
Expert understanding of business process and system process within telecom multiple knowledge areas
Experience with application support
Proficient in MS Office - specifically Excel, Word, Power Point
Detail oriented with an Accounting or Finance background
Ability to manage multiple projects concurrently
Understands the wholesale invoicing process and business model
Proficient in SQL and Power BI
Expertise and proven confidence presenting to Sr. Leadership
Info Technology Infrastructure Library (ITIL) - Certification in methodologies including ITIL, Six Sigma, Agile, etc.
Six Sigma - Champion Leadership Certification in methodologies including ITIL, Six Sigma, Agile, etc.
At least 18 years of age
Legally authorized to work in the United States

Nice to have:

Proficient in SQL and Power BI
Expertise and proven confidence presenting to Sr. Leadership
Info Technology Infrastructure Library (ITIL) - Certification in methodologies including ITIL, Six Sigma, Agile, etc.
Six Sigma - Champion Leadership Certification in methodologies including ITIL, Six Sigma, Agile, etc.

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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