Senior Patient Relations Manager, CVS Health

CVS Health

Location:

United States, Arlington

Category:

Customer Service

Contract Type:

Employment contract

Salary:

46988.00 - 102000.00 USD / Year

Save Job

Apply Position

Job Description:

The Senior Patient Relations Manager role is responsible for leading and motivating the Patient Relations Manager team with a focus on patient growth and retention metrics. Responsibilities include providing training, ensuring team members understand core duties, assisting patients with Medicare-related topics, navigating patient interactions, resolving clinic and external medical bill challenges, and delivering an exceptional patient experience.

Job Responsibility:

Being a ‘black-belt' level expert on Medicare, insurance, and benefits
and supporting our staff so that they can support patients
Showcasing flexibility and supporting and filling in for team members when needed
Providing training to PRMs on how to deal with service recovery and navigate complex patient interactions
Ensuring that all PRMs in the region understand and execute core PRM duties, such as: Meeting growth and retention targets
The 'Welcome Visit' and orientation process for new Oak Street Health patients
Assisting patients with Medicare / Medicaid / Managed Care questions and topics
Serving as clinic expert on insurance topics
Assist patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health
Delivering an outstanding patient experience at every turn
Assist patients with finding appropriate resources for applying patients for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support Regional Vice President in growing and improving the operations of the region.

Requirements:

Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
US work authorization
Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
3 years of Manager/team leader experience
2 years experience and a demonstrated track record of high performance in the Patient Relations Manager role, or an analogous role
A problem-solving orientation and a flexible and positive attitude
Experience with and a supportive attitude toward our patient population of older adults
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
Proficient PC skills
CRM experience preferred
Bachelor degree or experience
US work authorization.

Nice to have:

Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
CRM experience preferred.

What we offer:

Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options
a 401(k) plan (including matching company contributions)
and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Additional Information:

Job Posted:

March 19, 2025

Expiration:

September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Senior Patient Relations Manager