Senior Principal Customer Success Manager, Randstad

Senior Principal Customer Success Manager

Randstad

Location:

Japan, Tokyo (東京23区)

Category:

Consulting

Contract Type:

Employment contract

Salary:

14000000.00 - 18000000.00 JPY / Year

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Job Description:

Drive business value and innovation in the financial services industry, shaping customer success at a leading tech company. Collaborate with C-level executives to help them achieve ROI and transformative business outcomes through innovative solutions.

Job Responsibility:

Leveraging customer success methodology to help customers achieve business objectives
Building and nurturing C-level relationships across accounts
Evangelizing the capabilities of the company's platforms across all Clouds and Services
Identifying risks to customers achieving their goals and building mitigation plans
Driving industry best practices and the evolution of product functionality

Requirements:

15+ years of work experience in a related field
Extensive experience working with organizations in the financial services industry
Deep Financial Services industry expertise including markets and industry trends
Strong understanding of compliance and regulatory topics (e.g., MiFID, GDPR, AML, KYC, PSD2)
Ability to drive effective conversations at the C-level
Strong consulting skills and proven results working as a Trusted Advisor
In-depth knowledge of business processes (Sales, Marketing, Service, Support)
Strong knowledge of product and platform features, capabilities, and best use
Business level English skill

What we offer:

Health insurance
Pension insurance
Employment insurance
Saturdays, Sundays, and holidays off
Included 2M bonus

Additional Information:

Job Posted:

April 15, 2025

Expiration:

March 25, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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