Senior Program Manager, Technical, T-Mobile

T-Mobile

Location:

United States, Bellevue ▼

Herndon

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

98200.00 - 177200.00 USD / Year

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Job Description:

The Sr Program Manager, Technical on the Digital Commerce Product team contributes to T-Mobile success by delivering and implementing large or complex technical programs, processes and projects to improve profitability, reduce costs, streamline operations, or enhance service to the business or customers. This position provides senior level of support to the business group by describing the business' current state, defining the business' ideal future state, recommending initiatives to achieve this ideal future state, monitoring the progress of related initiatives and evaluating how successful these initiatives are at achieving their expected goals within the program. The Sr Program Manager, Technical collaborates and coordinates effectively with departmental and cross-functional teams (including product, engineering and network development teams) to solve problems and implement new solutions. This position manages the end to end development and implementation process of products, systems and/or services.

Job Responsibility:

Develops program roadmaps, initiative project plans and schedules, and provides budget oversight for the business group on the program(s)
Monitors actual program progress compared to baseline, and reports progress against KPIs
Documents, obtains approvals, and tracks all changes in program and project tools/systems
Produces detailed reports and communicates program status to respective stakeholders, program sponsor and executives
Hosts management and program team meetings, as required, keeping the program team informed and progressing including program reviews with stakeholders as necessary to perform ongoing assessments on the progress of program(s)
Facilitates the creation of the program charter (mission statement, KPIs, key partners/stakeholder teams, program roadmap/key initiatives)
Ensures availability and distribution to all program team members and leadership
Adjusts program charter, as needed
Develops and implements process controls ensuring department compliance with corporate and regulatory standards, including budgets, compliance, contract assistance, and day-to-day management of the department business processes and quality standards
Manages contracts and vendors
Acts as a liaison between management and vendor/partners on contract development, execution and vendor management
Creates and manages program teams supplying statistical and status reporting on completed programs to stakeholders (internal and external)
Works with other program managers, project managers, and management to identify and address interdependencies and resource constraints with other programs or projects along with risks and issues to the program
Ensures timely activity, integration and productivity of technical support and administers efficient use of resources to meet requirements with clear identification of task completion
Develops program solutions to minimize the impact of risks and issues and ensure alignment to time, cost and scope
Delegates program responsibilities and tasks, and interfaces, directs, motivates and manages program work and resources
Questions ambiguous responsibilities and manages conflicts to an early resolution or escalation of any unresolved issues
Plays a support role with development and technical solutions ensuring all groups’ responsibilities are included
Brings changes and suggestions from each program and sub-program to help improve and develop best practices
Manages change within the programs and evaluates risks and assesses potential impacts on program delivery
Lead cross-functional teams to drive the development, implementation, and optimization of web and app-based commerce platforms, ensuring seamless user experiences and achieving business objectives

Requirements:

Bachelor's Degree Business, Finance, Economics, Computer Science, Engineering, or related field
4-7 years Experience in organizational programs, project management or related area
2-5 years Experience working closely with Engineering, Design, and Product teams to drive iterative delivery of cross-functional initiatives from concept to launch
Program Management
Project Management
Budget Management
Program Analysis
Problem Solving
Communication
Negotiation
Attention To Detail
Product Lifecycle Management
Leadership
Vendor Management
Microsoft Project, Asana, Aha!, Jira (Preferred)
Project Management Professional (PMP) (Preferred)
Program Management Professional (PgMP) (Preferred)
Scrum Product Owner Certification (CSPO), Agile Certified Practitioner (PMI_ACP) (Preferred)
At least 18 years of age
Legally authorized to work in the United States

Nice to have:

Microsoft Project, Asana, Aha!, Jira
Project Management Professional (PMP)
Program Management Professional (PgMP)
Scrum Product Owner Certification (CSPO), Agile Certified Practitioner (PMI_ACP)

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Program Manager, Technical