Senior Readiness Manager, Advisory Services, Atlassian

Senior Readiness Manager, Advisory Services

Atlassian

Location:

United States, Austin

Category:

Customer Service

Contract Type:

Employment contract

Salary:

124700.00 - 200400.00 USD / Year

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Job Description:

Our Advisory Services team combines strategic insight and technical expertise to help customers achieve their goals with Atlassian solutions. As a Senior Readiness Manager, you'll report to the Manager of Sales & Success Readiness and meaningfully contribute as a strategic partner, content creator, program owner, and mentor, driving beneficial behavioral change for our business and customers. Our team excels in designing learning programs, e-learnings, async content, and training sessions to enhance customer satisfaction and success.

Job Responsibility:

Lead strategic enablement activities to ensure our teams have the knowledge and tools to enhance client relationships with Atlassian solutions
Develop and oversee engaging learning sessions and training content in collaboration with Product, Marketing, and Sales teams
Identify learning needs and design tailored sessions with diverse activities to enhance the experience
Align product and marketing messages with advisory services strategies
Design project roadmaps, select methodologies, and develop contingency plans
Collaborate with leadership to foster a coaching culture, improving engagement across all teams
Uphold and share Atlassian's core values.

Requirements:

Bachelor’s degree required
5+ years in customer-focused roles, including advisory services (or similar), with at least 2 years in enablement or training at a B2B enterprise tech company
Background in executive-level communication, sales enablement, facilitation, and content development
Experience managing executive relationships and achieving retention, growth, and profitability goals.

What we offer:

Health coverage
paid volunteer days
wellness resources.

Additional Information:

Job Posted:

March 19, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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