Senior Service Designer, Randstad

Senior Service Designer

Randstad

Location:

Australia, Melbourne

Category:

-

Contract Type:

Not provided

Salary:

700.00 - 950.00 AUD / Hour

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Job Description:

An exciting opportunity has become available for an experienced Senior Service Designer to contribute to a high-impact digital transformation program within the public sector. This role will focus on improving service experiences by applying human-centred design principles, ensuring solutions are accessible, inclusive, and aligned with user needs.

Job Responsibility:

Lead the design and delivery of service experiences, ensuring they are accessible, inclusive, and user-friendly
Apply human-centred design methodologies to research, define, and prototype services that meet the needs of end users
Conduct user research and testing, synthesising insights to inform service design decisions
Develop key service design artifacts, including service blueprints, customer journey maps, personas, and wireframes
Facilitate co-design workshops and engage with stakeholders to define and refine service solutions
Work collaboratively with product owners, business analysts, developers, and other stakeholders to align service design outcomes with business and technical requirements
Ensure compliance with Web Content Accessibility Guidelines (WCAG) and government digital service standards
Use iterative design approaches, incorporating feedback and testing to refine solutions
Contribute to a culture of design excellence by advocating for user needs and promoting design best practices across teams

Requirements:

A minimum of five years of experience in service design, UX design, or a related discipline, preferably within public sector or regulated organisations
Demonstrated experience applying human-centred design and service design methodologies to develop and improve service experiences
Strong ability to conduct user research, testing, and synthesis of insights to inform design solutions
Proficiency in developing and communicating service blueprints, customer journey maps, and other key design artifacts
Ability to facilitate workshops, stakeholder engagements, and co-design activities
Knowledge of UI/UX principles, accessibility requirements, and usability best practices
Experience working within Agile delivery frameworks and collaborating with cross-functional teams
Excellent communication and presentation skills, with the ability to translate complex concepts into clear and actionable insights
Strong problem-solving skills and the ability to think strategically about service improvements
A relevant tertiary qualification in design, human-centred design, user experience, service design, or a related field is highly desirable

What we offer:

Flexibility
Competitive remuneration
Opportunity to work in an environment that values innovation, inclusivity, and evidence-based design

Additional Information:

Job Posted:

March 28, 2025

Expiration:

April 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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