Senior Service Desk Technician, Robert Half

Senior Service Desk Technician

Robert Half

Location:

United States, Jersey City

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment.

Job Responsibility:

Troubleshoot complex IT issues related to hardware, software, and networks
Engage professionally with end users
Track service desk metrics, generate performance reports, and document resolutions
Stay updated on emerging technologies and share insights with the team

Requirements:

Associate or Bachelor’s degree in IT or equivalent experience
3+ years in Service Desk/Help Desk with advanced troubleshooting
leadership/mentoring experience preferred
ITIL, CompTIA, Microsoft, or vendor-specific credentials are a plus
Strong knowledge of hardware, operating systems (Windows/macOS), Office suites, Active Directory, networking, and remote support tools

Nice to have:

ITIL certification
CompTIA A+, Network+, MCSA/MCSE, CCNA or similar credentials
Proficiency in ServiceNow or similar platforms
Experience participating in process improvements, system upgrades, and technology rollouts

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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