Senior Site Reliability Engineer

• Drive strategies to ensure 24x7 availability of services and business continuity for customer facing healthcare software applications and platforms hosted on Microsoft Azure cloud
• Manage and administer Azure resources, including virtual machines, databases, and networking components
• Define and document operating procedures to ensure required security, privacy and other compliance standards are maintained for digital solutions deployed in cloud
• Manage process, planning, and execution for Disaster Recovery (DR) and Business Continuity Planning (BCP)
• Define and refine Operations SLAs to maintain high level of Customer Satisfaction
• Establish non-functional requirements to meet SLAs
• Establish infrastructure and application monitoring dashboards and workflow for automatic routing of notifications
• Define key performance indicators that can be monitored, measured, and used to derive opportunities
• Standardize site metrics for stakeholders, reporting on various KPIs including SLAs, availability, capacity utilization, service metrics and cost utilization
• Work closely with DevOps Engineers to automate infrastructure provisioning and deployment processes

• Bachelor's degree in computer science, IT, or related field (or equivalent experience)
• Prior experience in Site Reliability Engineering and cloud-based infrastructure management
• Experience in enterprise engineering, including 24x7 uptime, regulated environments, and planning/operations
• Azure administration and operations experience, with certifications a plus
• Knowledge of related technologies, including cloud, encryption, and security protocols
• Systems administration experience in Windows and Linux environments
• Proven problem-solving skills and experience with scripting and automation tools
• Ability to create accurate documentation and reports, with excellent communication skills

Azure certifications

• Healthcare benefits
• Employee Stock Purchase Plan (ESPP)
• 401(k) Retirement Savings Plan
• Flexible Spending Accounts
• Educational assistance programs
• Paid holidays
• Paid time off
• Paid parental leave
• Commuting benefits
• Employee Discount Program
• Employee Assistance Program
• Childcare benefits