Senior Storage Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:

India, Bangalore

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The position entails providing operational, administrative, and consulting support for managing and troubleshooting storage infrastructures. This includes resolving customer issues, collaborating with teams, and maintaining quality metrics while adhering to ITIL standards.

Job Responsibility:

Resolve customer’s issues via the telephone, email or remote sessions
Reproduce issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans
Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
Provide consulting support in his/her area of expertise
Maintain quality on case documentation, SLA timeframes and operational metrics
Performs within the Productivity Measure of the team
Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents
Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis
Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis
Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board
Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate

Requirements:

Bachelor’s degree in Engineering (or Equivalent)
Minimum 8+ years of experience in Storage administration support
Strong knowledge of Storage, SAN, Compute, Object/Block/File Storage technology and good understanding of Parallel & distributed file system
Flexible to work in 24X7 support environment
ITIL certification is an added advantage
Technical knowledge on Object, File & Block storage with cloud data management solutions – Installing, Configuring & Troubleshooting
Adequate knowledge on HPE storage (Alletra MP, XP, StoreOnce, Nimble, 3PAR, Primera, MSA)
Firmware and management experience on above Storage & Servers
Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE
Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
Troubleshooting performance related issues on HW and Operating system
Good written and verbal communication skills (Mandatory)
Zeal for going the extra mile to solve customer issues
Complex troubleshooting experience and Logical Problem-solving approach
Ability to work in a Solution environment, collaborating across Technology Teams

Nice to have:

Certification on SAN, Storage
Operating Systems Knowledge – administration and support on Linux, VMware, Windows HyperV
Linux/Microsoft/VMware VCP or equivalent experience/certification will be an added advantage
Tools Knowledge on ServiceNow
Must achieve excellent customer satisfaction
Take ownership and work with high productivity and efficiency
Support other team members and seek their advice to make decisions on complex issues
Deliver trainings when required

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Specific programs catered to helping you reach career goals
Diversity, Inclusion & Belonging initiatives

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Storage Engineer