Senior Support Officer, Randstad

Senior Support Officer

Randstad

Location:

Australia, Brisbane

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Senior Support Officer – Service Desk works within the Service Centre team providing first line technical response to client queries and incidents relating to the department's ICT environment. The ICT services within the department are hosted and deployed in predominately Microsoft environments.

Job Responsibility:

Provide quality first point of contact for clients for ICT incidents and requests, applying client service standards to resolve or escalate clients service problems
Actively participate in a responsive and effective problem resolution service that minimises disruptions and meets agreed performance targets for networked Information Systems and Associated Applications
Participate in an environment and culture in which high quality customer service is delivered
Work cooperatively within SDM to improve the value of ICT services to the Department
Contribute to effective teamwork with the Technology and Digital Solutions Group
Actively participate in the 24hr/7 Service Centre Roster with on-call allowances and overtime paid

Requirements:

Demonstratable analytical experience identifying, investigating and solving problems that arise when maintaining and supporting a large and complex ICT environment
Demonstrated ability to act proactively through self-direction and show a willingness to try new ways of working
Strong knowledge of the following technologies - ITSM (Service Now), Windows Operating Systems, Microsoft 365 including Teams, Desktop and Mobile Hardware

Additional Information:

Job Posted:

April 11, 2025

Expiration:

April 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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