Senior Technical Program Manager, PagerDuty

Senior Technical Program Manager

PagerDuty

Location:

United States, Atlanta

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

146000.00 - 237000.00 USD / Year

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Job Description:

PagerDuty is seeking a Senior Technical Program Manager to join our diverse, customer-focused team! As Senior Technical Program Manager, you will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, leading delivery, reporting status, and holding the bar on quality. This is an exciting opportunity as you will work with many teams in different domains (IT, Security, Finance, etc.) and also work effectively with engineers, engineering managers, product managers, customer service, marketing, and sales teams. The ideal candidate is someone with a strong technical background, excellent problem solving ability and is passionate about managing large scale programs and projects!

Job Responsibility:

Lead IT program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery
Analyze large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems
Anticipate bottlenecks, providing escalation management and making tradeoffs
Identify unstructured problems and drive technical and operational improvement, business strategies, and technical solutions across teams
Provide technical contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement
Collaborate closely with cross functional partners to drive iterative process improvements
Leverage tools and processes to improve productivity in support of the program
Communicate successes, schedules, priorities, issues and overall program health to all levels in the company
Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program
Drive program alignment on present and future outcomes that support company’s strategy
Manage program financials related to capitalization
Manage procurement processes related to the initiative
Creation and distribution of impactful automated reporting

Requirements:

7+ years of experience in Technical Program Management
Experience running IT programs, data programs, business applications, security or related programs
Experience doing department roadmap planning & reporting

Nice to have:

Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)
Monday.com experience
Confidence leading and influencing
Experience with financial systems

What we offer:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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