Senior Technical Writer

• Act as an exemplary role model for other technical writers and members of the UX Content Design team
• Create API documentation that meets the needs of engineers while also enabling and empowering non-engineering users
• Run-test API commands and perform independent troubleshooting
• Edit API call descriptions, parameter details, and examples to provide a clean and consistent user experience
• Write clear, concise, and accurate knowledge base articles that simplify complex technical information
• Review and edit draft articles submitted by team members, ensuring content meets quality standards and adheres to style guides
• Publish final versions of articles to the knowledge base using web-based content management systems
• Regularly audit and update existing articles to maintain accuracy and relevancy
• Collaborate with customer support and technical teams to identify new content needs and update opportunities
• Analyze content performance metrics to identify trends and develop strategies for content improvement and optimization
• Manage content workflows and prioritize tasks to meet deadlines and organization goals.

• Bachelor’s degree in Technical Writing, English, Communications, or a related field
• 6+ years of experience in technical writing, preferably with a focus on knowledge base content or software documentation
• Strong writing and editing skills, with a keen eye for detail
• Proficiency in content management systems
• A deep understanding of best practices for writing API documentation and knowledge base management
• Ability to work independently and manage multiple projects in a fast-paced environment
• Familiarity with technical concepts and ability to communicate them to a non-technical audience
• Excellent organizational and time-management skills
• Agile/Scrum experience is a plus.

Agile/Scrum experience.

• Health coverage
• Paid parental leave
• Generous paid time-off and holidays
• Quarterly self-care days off
• Stock options
• Equipment and support for work-from-home or office settings
• Access to LinkedIn Learning platform
• Quarterly wellness education sessions
• Employee Resource Group-hosted events.