Senior UX Designer, Robert Half

Senior UX Designer

Robert Half

Location:

United States

Category:

IT - Software Development

Contract Type:

Contract work

Salary:

85.00 - 93.00 USD / Hour

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Job Description:

Robert Half is seeking a systematic-thinking Senior UX Designer to support the Customer Service team at a global tech and eCommerce enterprise. This role will focus on defining, building, and documenting a comprehensive design system for internal tools used by customer service associates worldwide. Your work will enable product teams to create consistent, efficient, and intuitive experiences, enhancing the way customer service is delivered at scale.

Job Responsibility:

Lead the design and evolution of a customer service design system, including components, patterns, and guidelines
Create comprehensive documentation that clearly communicates usage guidelines, best practices, and implementation details for design system components
Develop detailed pattern libraries with examples, use cases, and rationale to enable product teams to make informed decisions
Write clear, accessible documentation to guide product and engineering teams on how and why components and patterns should be used
Partner with product managers, engineers, and researchers to understand associate needs and workflows, translating complex requirements into scalable design solutions
Establish self-service resources to empower teams to implement design patterns independently
Conduct usability testing and research to validate and refine design system components
Drive adoption and governance through communication, training, and education materials

Requirements:

Seven or more years of UX design experience, with a strong focus on design systems or component libraries
Strong written communication skills, including experience creating technical documentation for design systems
Expertise in component library governance, ensuring scalability, consistency, and adherence to accessibility standards
Experience working on large-scale enterprise design systems
Proficiency in modern design tools such as Figma and Adobe Creative Suite, along with prototyping tools
Bachelor's degree in Design, Human-Computer Interaction, or equivalent practical experience
Experience with design tokens, accessibility standards, and scaling design across multiple products

Nice to have:

Experience designing enterprise software or internal tools
Strong documentation skills with examples of pattern libraries or style guides
Understanding of front-end development principles and collaboration with engineers
Knowledge of service design and its role in customer service operations
Experience with design operations and design system governance
Strong presentation skills and the ability to influence cross-functional stakeholders
Background in global design considerations for international teams

What we offer:

Medical
Vision
Dental
Life and disability insurance
Eligibility to enroll in a company 401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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