Service Co-ordinator, Office Angels

Service Co-ordinator

Office Angels

Location:

United Kingdom, Chessington

Category:

Office Administration

Contract Type:

Not provided

Salary:

30000.00 - 35000.00 GBP / Year

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Job Description:

As a Service Desk Executive, you will be at the heart of this organisations customer operations, ensuring they meet their Service Level Agreements (SLAs) whilst delivering exceptional service. This is not just a job; it's an opportunity to make a real impact in a growing company where your contributions are valued and rewarded.

Job Responsibility:

Manage scheduled and emergency service jobs using their Service Management Programme
Oversee customer installation processes, keeping the team informed and projects on track
Ensure the smooth delivery of services to valued customers
Accurately report parts and stock usage to aid purchasing and stock control
Identify, agree, and report on work procedures to maintain high standards
Collaborate with the General Manager of Operations to enhance service quality and reduce callouts
Assist the sales team by attending customer meetings and fulfilling ad hoc requests
Ensure adherence to industry regulations and company policies
Monitor key performance indicators including time to site and customer feedback

Requirements:

Proven experience in customer service
Proficiency in Office 365, service management programmes, and CRM systems
Strong administrative skills with good numeracy skills
Flexibility and adaptability to meet customer needs

What we offer:

22 days holiday
pension
social events
parking
employee discounts

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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