Service Delivery Manager, Sopra Steria

Service Delivery Manager

Sopra Steria

Location:

Belgium, Brussels

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

As IT services must serve the business needs, which means they require the oversight and delivery IT services managers can provide. Fluent communication with stakeholders to ensure alignment on business objectives as well as fluency in tools like ServiceNow, 4Me or BMC Remedy will support the role. Our experts are familiar with frameworks like ITIL, ensuring service quality, incident management, and process optimisation. The role’s key responsibilities include the effective management of service desks, and the implementation of continuous improvement strategies. IT Services management is about using problem solving skills to maintain high standards, so the IT Services are never out of step with the business goals.

Job Responsibility:

Effective management of service desks
Implementation of continuous improvement strategies
Maintaining high standards of IT services
Proactive communication with clients
Efficient resource management
Resolving issues as they happen
Driving digital transformation alongside customer satisfaction

Requirements:

Project and/or service management within an IT environment
Technical insight to lead development teams working in .NET
Setting up application life cycle management
Presales and sales activities
People management and strong communication skills
Education: Bachelor’s degree in computer science or a relevant equivalent
Languages: English and Dutch or French

What we offer:

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
Team events

Additional Information:

Job Posted:

March 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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