Service Delivery Manager

• Responsible for the overall business success of a set of services, solutions, or a sub-set of the portfolio, product family, or functional segment
• Establishes strategies and business plans to support business goals and initiatives by driving profitable growth and TCE
• Manages and monitors performance of product and service business metrics (e.g., attach, penetration, revenue, TCE)
• delivers recovery or action plans for exception issues
• Identifies and drives process improvements for services route to market, delivery, business operations, and individual and team productivity to improve overall effectiveness
• Creating and foster a mutually beneficial relationship with Product Business Groups, Alliance partners, Services functional and support teams, and Regional Business Development Manager, Sales, Solution Partners Organization, and delivery functions
• Focal point for functional team issues and resolution
• Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
• Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding
• Achieves diversity and other HR goals

• Typically 8+ years to establish proven track record in Service Business Management
• Established management background of high level individual contributors (leading teams)
• Typically first level and advanced level university degree
• High market knowledge
• Broad knowledge of competitive market dynamics, business models, business strategies and processes
• Demonstrate knowledge of corporate organization, culture and policies, cross functional roles and objectives
• Skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation skills
• Familiarity with financial reporting tools and ability to correctly design reports and interpret their output
• Demonstrated ability to provide thought leadership and drive change across functions
• highly developed program management and change management
• Management by influence with international, multi-cultural, virtual teams
• Influence cross-functionally and on senior management level

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Personal Initiative

• Health & Wellbeing
• Personal & Professional Development
• Diversity, Inclusion & Belonging