Service Designer, Randstad

Service Designer

Randstad

Location:

Australia, Canberra

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Randstad Digital is hiring Service Designers to lead human-centred design initiatives, conduct user research, create service design artefacts, and collaborate with stakeholders. The position requires experience in service design methodologies, stakeholder engagement, and business process improvement, alongside Baseline clearance eligibility and citizenship requirements.

Job Responsibility:

Lead human-centred design initiatives to develop user-focused services and experiences
Conduct user research, including interviews, surveys, and workshops, to identify pain points and opportunities
Create and maintain complex customer journey maps that illustrate enterprise-wide interdependencies
Develop personas, journey maps, and service blueprints to inform service improvements
Facilitate co-design workshops with stakeholders, ensuring solutions align with user needs
Communicate findings through high-quality service design artefacts and recommendations

Requirements:

Australian Citizens ONLY
Ability to obtain Baseline clearance
Proven experience as a Service Designer in a multi-disciplinary agile environment
Expertise in human-centred design, user research, and co-design methodologies
Ability to develop service design artefacts, including customer journey maps and blueprints
Strong stakeholder engagement and ability to facilitate design workshops
Experience in business process improvement, usability testing, and service blueprinting

Additional Information:

Job Posted:

April 10, 2025

Expiration:

April 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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