Service Designers, Randstad

Service Designers

Randstad

Location:

Australia, Melbourne

Category:

Human Resources

Contract Type:

Contract work

Salary:

60.00 - 80.00 AUD / Hour

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Job Description:

A public sector client is seeking experienced service designers at the Assistant Director and Senior Service Designer levels to drive strategic service improvements and enhance user experiences as part of a large-scale transformation program. These roles involve leadership, user research, and stakeholder engagement.

Job Responsibility:

Lead and mentor service designers, fostering collaboration and capability-building across teams
Oversee and contribute to end-to-end service design, ensuring alignment with broader business and operational goals
Interpret, create, and implement user journey maps and service blueprints across different phases of the user experience
Facilitate design-thinking sessions with stakeholders to test and refine service concepts
Drive process design improvements and ensure service solutions align with user needs
Provide leadership in evaluating and improving service experiences, ensuring consistency and effectiveness across all touch points
Apply strong stakeholder engagement skills to influence and align service design strategies across multiple teams
Work closely with stakeholders across different domains to understand their needs and design effective service improvements
Contribute to the development of service artefacts that support business transformation efforts
Apply systems thinking to design and implement service solutions that integrate with broader organisational strategies
Ensure service design approaches align with human-centred design principles and drive positive user experiences
Support and engage in co-design and facilitation efforts to gather insights and refine service models
Conduct user research to identify pain points and opportunities for service improvement

Requirements:

Proven experience in service design, human-centred design, and user experience research
Strong ability to develop and maintain service blueprints and journey maps that inform service improvements
Expertise in stakeholder engagement and negotiation, particularly in complex and evolving environments
Proficiency in service research, including qualitative and quantitative research methods
Experience leading and facilitating design-thinking workshops and co-design sessions
Ability to assess change impacts and develop strategies to support organisational reform
Proficiency in digital design and collaboration tools (Miro, Figma, Creately, Mural)
Strong problem-solving, communication, and analytical skills

Nice to have:

Experience in visual design and digital service implementation
Knowledge of Agile methodologies such as Scrum and Kanban
Experience in the disability, social services, or public sector industries
Familiarity with tools such as Jira, SharePoint, Qualtrics, Dovetail, or Condens
Strong understanding of participant and agency experiences, with the ability to translate insights into meaningful service reforms

What we offer:

Work on large-scale service transformation initiatives that have real-world impact
Join a collaborative and high-performing team that values innovation and inclusivity
Gain exposure to complex service design projects that drive meaningful change
Competitive salary and benefits package

Additional Information:

Job Posted:

April 10, 2025

Expiration:

April 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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