Service Desk Analyst L2, Robert Half

Service Desk Analyst L2

Robert Half

Location:

United States, St. Charles

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are offering a long-term contract employment opportunity for a Service Desk Analyst L2 in the IT industry, located in St. Charles, Illinois. As a Service Desk Analyst L3, the main function of your role will be to provide technical support and customer service to our team. This includes troubleshooting hardware and software issues, user account management, IT project support, and ensuring smooth IT operations across various offices.

Job Responsibility:

Assist in system updates, configurations, and management of IT service processes
Collaborate with business and IT teams to improve service delivery
Monitor and resolve helpdesk tickets, troubleshoot issues related to Windows OS, Office 365, and ITSM
Provide support for desktops, laptops, VoIP, video conferencing, and other IT technologies
Participate in on-call rotations and be open for regional support
Manage user accounts and assist in maintaining smooth IT operations across multiple offices

Requirements:

Proficiency in ITSM administration is mandatory
Must have working knowledge of Citrix Technologies
Expertise in Freshservice or Service Now ITSM is required
Familiarity with Dell Technologies is essential
Must have strong knowledge of Active Directory
Experience with Apple Devices is necessary
Proficiency in Backup Technologies is required
Must have experience in Configuration Management
Understanding of ITIL Processes is essential
CompTIA A+ certification is a must

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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