Service Desk Technician, Robert Half

Service Desk Technician

Robert Half

Location:

United States, Miami

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.

Job Responsibility:

Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues
Assist users with Windows 11 installation, configuration, and maintenance
Manage and support user accounts and access through Azure Active Directory (Azure AD)
Utilize Entra for identity and access management tasks
Respond to service desk tickets, emails, and calls promptly and professionally
Document issues, resolutions, and maintain accurate records of support activities
Collaborate with other IT team members to resolve complex issues and improve service delivery
Educate end-users on best practices for utilizing IT resources and tools
Maintain up-to-date knowledge of emerging technologies and best practices in IT support

Requirements:

Proven experience as a Service Desk Technician or similar role
Strong knowledge of remote troubleshooting techniques and tools
Proficiency in Windows 11 installation, configuration, and troubleshooting
Experience with Azure Active Directory (Azure AD) for user account management
Familiarity with Entra for identity and access management
Excellent problem-solving skills and attention to detail
Strong communication and customer service skills
Ability to work independently and as part of a team
Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus

Nice to have:

Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate)

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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