Service engineer, Randstad

Service engineer

Randstad

Location:

India, Sukrawarpettai

Category:

Construction

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Service engineer responsible for providing technical services, commissioning and installation of machines, and ensuring customer satisfaction.

Job Responsibility:

Responsible for providing technical services to the clients and ensuring that their queries and requests are managed with satisfaction
Responsible for understanding the client processes (mainly spinning) for providing any of the technical services
Responsible for commissioning and installation of the machines
Responsible for providing service during the warranty period
Responsible for inspection of the machine under the warranty
Responsible for after sales service
Responsible for convincing the client to sign an AMC once the machine is old
Responsible for dismantling the major parts and recommending the purchase of defective/damaged parts
Responsible for training the maintenance team if replacement is required
Responsible for training and guiding the customers team in order to maintain the machines better
Responsible for collecting the charges
Ensure customer satisfaction
Responsible for ensuring that the customer complaints are solved, and the customer is satisfied
Ensure that existing clients are retained and there is no loss in present clientele
Responsible for building the client relationship
Responsible for collecting customer feedback in the prescribed format

Requirements:

6 years of experience
Responsible for providing technical services to the clients
Responsible for commissioning and installation of the machines
Responsible for providing service during the warranty period
Responsible for after sales service
Responsible for training and guiding the customers team

Additional Information:

Job Posted:

April 03, 2025

Expiration:

May 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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